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---- COVID Update for Patients: Please read full message ----
Following an article on BBC news today we wished to clarify remarks made by the Health Secretary concerning dentistry in Scotland. It was reported that NHS services should be, “as available now as they were before the pandemic started”. To some extent this is true in that all NHS dental treatments are available to our patients, and this has been the case since November. What this statement omits is that although we are permitted to carry out treatment, we are also bound by safety regulations such as surgery fallow time, social distancing and enhanced cleaning and disinfection protocols. These effectively limit the number of patients we can see each day to approximately a third of the numbers we saw pre-pandemic. This is why we are continuing to prioritise patients in pain or with problems, and when patients are attending, we are trying to do their check-ups at the same time.
We are contacting patients with higher risk factors to arrange check-ups, and expect to increase patient numbers attending as the lockdown eases. For non-urgent enquires, or if you are having difficulty getting through, please contact us. We will strive to take all our calls, but we only have 2 telephone lines and some calls can be complex and take time. Thank you for your patience.
We understand that many of our patients used to attending regular hygienist appointments are finding it increasingly difficult to maintain their oral hygiene, and feel that their oral health is suffering. Hygiene appointments are permitted under the essential medical care provision for travelling exceptions during the current lockdown, and if you require an appointment please contact the surgery.
We continue to operate under strict Covid protocols to ensure the safety of staff and patients. Staff have now received their Covid 19 vaccines and continue using the highest level of PPE throughout the practice. When making your appointment the requirements to attend will be explained by a member of staff. We are continuing our locked door policy, so you may not be allowed in immediately. Please phone from your car when you arrive, particularly in bad weather, and try to arrive as close to your appointment time as possible.
How you can help;
You will be warmly welcomed at Rolfe Dental by our friendly, experienced and well-established team. The majority of our nursing staff have worked at the practice for over 10 years and take pride in providing excellent, personalised care. Our team enjoy welcoming the families who return to the practice for generations, in addition to getting to know new patients. As part of our reception area we offer an enclosed play area for “little nippers” with books and toys to help distract and relax them prior to their, or your appointment.
Neil graduated from the University of Glasgow in 2006 and joined the practice as an Associate Dentist in 2010. Working alongside the highly regarded Principal Dentist Mr James McLellan for over eight years allowed him to gain excellent experience and insight into the community he serves. Since becoming Principal Dentist in 2018 his focus is on personalised holistic dental care. Neil particularly enjoys seeing his patients grow more confident and proud of their appearance following work to restore their smile. Neil lives locally with his wife and two young children.
Orla graduated from the University of Glasgow in 1986. She worked in Lanarkshire and West Lothian before joining the practice 21 years ago. In her 32 years in practice she has gained a wealth of experience and enjoys all aspects of dentistry. Orla enjoys getting to know her patients and helping them to maintain their oral health, with an emphasis on prevention. She is a mother of 4 and lives in the local area.
Louise qualified from Newcastle university in 2006. She returned to Scotland and following completion of Vocational training in Ayrshire, spent 11 years working in a busy practice in Lanarkshire. She joined the team at Rolfe dental in 2018. Louise lives locally with her husband and 2 children. She enjoys all aspects of general dentistry in particular working with nervous patients to help build their confidence and improve their oral health.
Hand scaling, Ultrasonic scaling or Air Flow particle cleaning. Rolfe Dental offer hygiene services with Dawn our Hygienist/Therapist as part of our preventative, whole mouth health approach. Patients also have the option to receive a scale and polish during their exam appointment with the dentist, if it is appropriate. For those with symptoms of gum disease, heavy staining or concerns about how best to clean their mouth a hygienist appointment can be made on request. We also offer direct access to the hygienist. People who are not patients of the practice are able to contact us to book directly with the hygienist without having to see the dentist first.